At anstoshop.com, customer satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, replacements, and refunds.

Support Email: [email protected]

1. Statutory 14-Day Cooling-off Period

In accordance with applicable EU and UK consumer protection regulations, customers may exercise their statutory right of withdrawal within 14 calendar days from the date of delivery.

To qualify for a non-defective return under the cooling-off period, items must:

• Be unused and unworn.
• Be unwashed and free from odors.
• Contain all original tags and packaging.
• Be returned in resalable condition.

Because pajamas and loungewear are considered intimate apparel, products that have been worn, washed, stained, altered, or have had tags removed cannot be returned for hygiene reasons unless a manufacturing defect exists.

2. Eligible Return & Exchange Cases

Returns, exchanges, replacements, or refunds may be approved in the following situations:

• Manufacturing defects or workmanship issues.
• Fabric tears, stitching defects, or material faults.
• Incorrect size, color, or style shipped.
• Missing items from the order.
• Products damaged during transportation.
• Significant product discrepancies beyond normal screen color variations.

3. Non-Returnable Conditions

For hygiene, safety, and product integrity reasons, the following items are generally not eligible for return or refund:

• Items that have been worn, washed, soaked, or used.
• Products with removed tags or damaged packaging.
• Items altered, dyed, cut, or damaged after delivery.
• Requests submitted after the statutory return period without valid defect evidence.
• Final-sale or clearance products marked as non-returnable.
• Claims submitted without an order number or supporting evidence.

4. Processing Time for Refunds & Replacements

Once a returned item is received and inspected, we will process the appropriate resolution as follows:

• Quality-related claims: replacement shipment or refund processed within 3–7 business days.
• Approved 14-day cooling-off returns: refund processed within 3–7 business days after inspection.

Refunds will be issued through the original payment method whenever possible.

Please note that actual receipt of funds depends on your bank, card issuer, or payment provider and may require additional processing time.

5. Return Shipping Cost Allocation

Responsibility for shipping costs depends on the reason for the return:

• Defective products, incorrect items, or shipping damage: We will cover all reasonable return and replacement shipping costs.
• Approved non-defective cooling-off returns: Return shipping costs are the responsibility of the customer.

Returns involving worn, intentionally damaged, or non-compliant products may be refused.

6. How to Submit a Return Request

To request a return, exchange, or refund:

1. Contact our support team within the applicable return period.
2. Provide your order number and a detailed explanation of the issue.
3. Include clear photographs showing the item condition or defect.
4. Wait for approval and official return instructions.
5. Package the item securely to prevent transit damage.

Approved returns must be shipped according to the instructions provided by our customer service team.

7. International Shipping & Customs Notice

For international returns, customs duties, import taxes, clearance fees, and similar charges may apply depending on local regulations.

For approved cooling-off returns that are not related to product defects, such charges remain the responsibility of the customer.

We recommend using a trackable shipping service and retaining proof of shipment until the return process has been completed.

Need Return Assistance?

If you have questions regarding returns, exchanges, or refunds, our customer support team will be happy to assist you.

Email: [email protected]